Dispatch & Delivery Policy

At Royal Living, we are dedicated to ensuring that your shopping experience is seamless from start to finish. This policy outlines the key aspects of our dispatch and delivery process.

1. Order Processing Time

Standard Orders: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Custom or Personalized Orders: These orders may require additional processing time. Please refer to the product description for specific details.

2. Shipping Methods and Delivery Times

Standard Shipping: 5-7 business days Express Shipping: 2-3 business days Overnight Shipping: 1 business day International Shipping: Delivery times vary based on destination and customs clearance Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.

3. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the package, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s website. You can use this information to track the status of your shipment. Original shipping charges are non-refundable.

5. Delivery Address

Please ensure that the delivery address provided is accurate and complete. Royal Living is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. For changes to the delivery address after an order has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been dispatched.

6. Failed Delivery Attempts

If the carrier is unable to deliver your order after multiple attempts, it may be returned to our warehouse. In such cases, we will contact you to arrange redelivery or refund the order amount, excluding shipping costs.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact our customer service team within 48 hours of receiving your order. Provide your order number, a description of the issue, and photos if applicable. We will work with you to resolve the issue promptly.

8. International Returns

International customers are responsible for all shipping charges, duties, taxes, and fees associated with returning items. Please contact our customer service team for further instructions.